I’ve always been an advocate of continued education. Personally, I invest thousands of dollars and countless hours to different coaching programs because I believe there is no better investment than in yourself. My next guest on The Richard Robbins Show shares this same enthusiasm for learning and it has helped her grow the #1 RE/MAX sales group worldwide, representing roughly 500 agents and has received the #1 RE/MAX Multi-Office Sales Group Volume Award for seven of the last eight years.

Deborah Upton, owner of RE/MAX Crest Realty in Vancouver, BC, successfully runs her brokerage from 3 different locations: Vancouver, Hawaii and Ireland. When people ask about her vacations, she is quick to correct them, “I don’t do vacation, but I do work in 3 different places in the world.” This has been the secret to Deborah’s continued success in the industry. Understanding how to properly run a team and delegate responsibility has allowed her freedom and the opportunity to constantly grow her business.

A former teacher and boasting two university degrees, Deborah knows that investing in training and education makes everyone stronger. “I like to empower people to help me grow,” she tells me, stating that, “An organization really is people. Any one person does not make the organization. And I take great comfort in knowing that if something happens to me…the organization is going to press on.”

In this episode of The Richard Robbins Show, Deborah shares her story and gives her advice on why continued education and investing in training is crucial to success, offers strict definitions of what an owner should focus on and achieve, and provides her secret to running a business without compromise from anywhere in the world.

Listen to the Full Episode:

What You’ll Learn In Today’s Episode

• Strategies for properly running a successful organization.
• How working remotely can empower your employees and managers.
• Why micromanagement does more harm than good.
• How to create a fun, safe and comfortable working environment.
• Why embracing change and discomfort is the key to a thriving business
• How to survive the lonely days as a self employed business person
• Why it’s important to disrupt good habits and behaviors.
• The importance of self education and continued business training.
• The number one skill all sales professionals need to practice and master: negotiating
• Why owners need to be future focused rather than managing the daily operations of their business.
• Why thinking bigger and choosing a larger result is the secret to success.
• How one small act of kindness can change the world.

Ideas Worth Sharing

Sometimes it is easier to do it yourself. But when you’re building a business, you simply cannot subscribe to that. You cannot have that habit. It will eat you up and it will not be any fun for the people around you.… Share on X
The key to owning a business, you can’t be in control, but you need to be in charge. @richardlrobbins @remaxmvp Share on X
The last thing a really good manager needs, in an owner hanging around the office. @richardlrobbins @remaxmvp Share on X

Resources in Today’s Episode

• Deborah Upton
• RE/MAX Crest
• Vancouver, British Columbia
• Hawaii
• Guinness
• Ballina, County Mayo, Ireland
• Virginia Beach
• Acadia University
• Dalhousie University
• Jasper Park Lodge
• Fraser Valley
• Tom Hopkins
• Martini (cocktail)
• Top Gun
• Change Your Questions, Change Your Life by Marilee Adams Ph.D.
• Barbara Streisand
• Celine Dion
• Good to Great by Jim Collins

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