Policies
1. Refunds, Event Cancellations and Product Return Policies
PRODUCTS
Replacement of Damaged or Defective Items
Richard Robbins International will replace any items immediately if they are defective or damaged within 45 days of its purchase. Please contact us at 1.800.298.9587 to process your request.
All Product Sales are Final
All sales of physical products including Masters Formula Training Packages are final sale and not eligible for a refund.
EVENTS
Event Transfer Policy
If for any reason, you are unable to attend, your ticket is 100% transferable to another attendee within 10 days of the start of the event. Simply notify us of your transferee's name/email.
Event Cancellations
If you wish to cancel your event ticket 45 days or more prior to an event start date, you are eligible for a refund less an administration fee of $99.00 + tax. Cancellations received 45 days or less prior to the start of an event are non-refundable, however, a credit for the full amount paid less an administration fee of $99 + tax will placed on file for a period of 18 months. Credits can be applied once to a future event of your choice. No shows are not eligible for credit reissues.
Non-Refundable Policy for Special Priced Event Tickets/Gift with Purchase (i.e. digital files, access to the member portal ...)
Tickets purchased within 45 days or less of the start of an event and/or at a special reduced rate with bonus giveaways are 100% NON-refundable. However, if you are unable to attend, a credit for the amount paid less an administration fee of $99 +tax, will be placed on file for up to 18 months. Credits can be applied once to a future event ticket.
Complimentary Seats
Complimentary tickets are non-transferrable (person or event) and non-refundable at any value.
Of note, should event ticket prices change, you will be required to pay the difference in pricing when applying your credit. No shows are not eligible for credits on file.
To request a transfer or to cancel please email us at [email protected] or call anytime 1-800-298-9587.
Masters Formula/Masters Academy Combo Purchase
Due to the exclusivity of the Masters Formula/Masters Academy combination offer, all fees paid are 100% NON-REFUNDABLE, NON-TRANSFERABLE and not eligible for credit in the event of cancellation. The Masters Academy ticket is only valid only for the event indicated and originally purchased for and cannot be used toward another event should you be unable to attend.
COVID-19 Protocol and Safety Guidelines for Richard Robbins International Inc. (RRI) Events
At Richard Robbins International Inc. (RRI), the health and safety of our event guests, employees, and venue partners are of utmost importance. We work closely with our event venue teams to ensure that we comply with both the current government guidelines and local authority directives, as well as any rules specific to the venue or location.
Assumption of Risk: By registering and attending an in-person RRI event, attendees acknowledge the inherent risks associated with attending live events. This includes potential exposure, and illness from, infectious diseases including but not limited to COVID-19. Attendees willingly and knowingly accept these risks, including those that may arise from negligence or fault on the part of RRI. By attending, participants assume responsibility for any injury, harm, or loss that might occur, even if caused by the negligence or other conduct of RRI.
Personal Accountability Commitment: For those attending an RRI event in person, we ask for a commitment to the health and safety of all participants. This includes, but is not limited to:
- Undergoing daily temperature checks.
- Wearing masks consistently in public areas as mandated or recommended.
- Practicing physical distancing.
- Refraining from attending if feeling unwell or having recent exposure to COVID-19 or related viruses.
COACHING / MEMBERSHIPS
Coaching memberships and subscriptions are entered into pursuant to a 12 month agreement for maximum results. However all memberships and subscriptions (except those paid in full for discount purposes) may be cancelled at any time with 30 days notice. Annual memberships paid in advance are non-refundable however a non-refundable credit for the remaining discounted and pro-rated membership fees (less a one month penalty) may be issued for any other Richard Robbins International product or service for a period of up to one year after withdrawal from the program.
2. Shipping Policies and Rates
Note: Number of delivery days quoted for Shipping Methods are from the Date of Shipment, not the Date of Order Placement.
Please be advised of the following shipping schedules:
Orders placed weekdays prior to 12pm EDT will be shipped same day.
Orders placed weekdays after 12pm EDT will be shipped next business day.
International Orders (outside of Canada): Please contact us by phone or email to arrange the best shipping rates and delivery solution.
Calculating Shipping Costs
Shipping costs for orders from richardrobbins.com depend upon the method you choose and the shipping destination. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.
How are shipping costs calculated?
We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you place your order.
3. Guarantees
Physical Products
Richard Robbins International will replace any damaged or defective product provided we are notified within 45 days of its original purchase. Email us here >> or call anytime 1-800-298-9587.
Digital Content and Online Learning
License. Upon your payment of our fees for Digital Content, we grant you a non-exclusive, non-transferable license to use the Digital Content for your personal, non-commercial, entertainment use, subject to and in accordance with the terms of this Agreement. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial, entertainment use.
Restrictions. You represent, warrant and agree that you will use the Service only for your personal, non-commercial, entertainment use and not for any redistribution of the Digital Content or other restricted use. You agree not to infringe the rights of the Digital Content’s copyright owner (Richard Robbins) and to comply with all applicable laws in your use of the Digital Content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the Digital Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the Digital Content. You acknowledge that the Digital Content embodies the intellectual property of Richard Robbins and Richard Robbins International and is protected by law.
Explicit Content. You agree that we have no liability to you for Digital Content you find to be offensive, indecent or objectionable.
All Sales Final; Downloading and Risk of Loss; Availability of Digital Content. All sales of Digital Content are final. We do not accept returns of Digital Content. Once you have purchased Digital Content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download after having reviewed our online help resources, please contact Richard Robbins International customer concierge. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash.
4. Customer Concierge
If you have any questions or concerns regarding anything you have seen on this website or for further clarification on our products and/or services we would love to assist you. Our contact information is below:
Phone: 1.800.298.9587
Fax: 1.877.817.6325
Email: [email protected]
Address: Richard Robbins International Inc.
6061 Highway 7, Suite 201
Markham, ON L3P 3B2
Thank you for choosing Richard Robbins International Inc.